OUR COMMITMENT TO YOU IN RESPONSE TO COVID-19

Our commitment to you in response to COVID-19

As a valued customer, we are grateful for your business and committed to supporting you and your analyzer personnel. In response to COVID-19, countries and companies are making plans to protect their people and the integrity of their business. In many cases this can affect travel and access to facilities. We understand the challenge that these restrictions can place on complex manufacturing operations that rely on critical control technologies, like gas analyzers.

In order to provide the best support during these challenging times, Extrel has taken steps to ensure that critical spares and components will continue to be available to you. In the event a site visit is required, a full 2020 travel history for the Extrel field service technician coming to your site will be made available upon request.

As your facility personnel review their own emergency preparedness procedures, the Extrel Customer Support team is available to help in the following ways:

• As a part of developing your Emergency Response Plan, Extrel Customer Support can be contacted for a free consultation to help you evaluate the current performance, and likely upcoming maintenance requirements, of your analyzer.
• Analyzer spares and training for your technical staff are available including the option of having a dedicated, site-specific Online Training Course- with full access to a trainer, and live video feed.

Analyzers currently covered under Extrel Service Contracts:

Extrel will continue to honor all service contracts, maintenance requirements, and scheduled site visits, unless we are prevented from doing so by travel limitations imposed by regional authorities or site-specific mandates. In the event an onsite Preventative Maintenance visit purchased as part of a service contract cannot be redeemed before the expiration date, Extrel will provide parts and a dedicated Technical Support Advisor for a Remote Preventative Maintenance Consultation.

Analyzers not currently covered under contract: