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A Message from our CEO

A Message from our CEO addressing the recent Events in the US

A Message to our Stakeholders

DATE:      07 January 2021

TO:          Our Team Members Worldwide
                Our Customers Worldwide
                Our Channel Partners Worldwide
                Our Supply Chain Partners Worldwide

FROM:    Monte Hammouri
                Chief Executive Officer

CC:          Neil Hekking – Chief Financial Officer
                Joe Schwab – Chief Commercial Officer

RE:          Process Insights Update

Dear All,

First, I wish all of you a happy, safe and prosperous new year.  The past 11 months proved to be very trying times for all of us both professionally and personally.  But despite the mounting challenges throughout 2020, most of you were able to rise to the occasion, went above and beyond for the collective good, overcame the challenges and delivered your best in a year that tested even the most resilient of us.  All your effort culminated in a strong showing for Process Insights in 2020 despite the colossal obstacles.

As we embark on 2021, we still face many of the same challenges that we dealt with in 2020.  We are still in the thick of the battle with the Coronavirus (“COVID-19”) pandemic worldwide.  But we have all learned to deal with it creatively and bring back a certain feel of normalcy to our personal and professional lives.  Also, there is now great hope with the new vaccines being rolled out, and the end to the pandemic appears to be within reach perhaps later in 2021.

The recent tragic events from this week in the US may have created a perception of uncertainty, chaos and turmoil especially for our employees, customers, channel partners and supply chain partners who reside outside of the US.  First and foremost, I want to be clear that we, at Process Insights, condemn and reject violence in all its shapes and forms and are truly saddened by this week’s events.  We are committed to providing a safe and respectful environment for all of us to collaborate, always driven by the highest standards of integrity.  The American people, our democracy, our nation, our economy and our security all remain very resilient, very stable and very sound in the face of any challenge thrown at them.  While the worldwide news media coverage portrayed these events in incredibly alarming tones, I assure you that there’s a greater sense of security and stability of the American system here on the ground in the US that may not be clearly broadcasted in the media.

I am personally confident that our team worldwide will continue to deliver outstanding performance in 2021 and beyond, just like they have in the past, cementing Process Insights’ position as a top-tier, global contender in our served markets worldwide.  We are proud that our team members come from across the globe, with diverse backgrounds, experiences and perspectives.  This diversity makes us stronger.  But despite our differences – in geography, culture, language, experience and business – we are one company united by a shared commitment to excellence.  Our talent and diversity are, and will continue to be, core to our success.  I expect 2021 to be a banner year for Process Insights, our customers and our business partners worldwide.

I wish you all a happy, healthy, safe and prosperous 2021.

All my Best,



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welcome MBW

Welcome MBW Calibration


Greensboro, NC – December 1, 2020.  Process Insights, a portfolio company of Union Park Capital, announced today that it has acquired MBW Calibration AG (“MBW”), a leading developer and manufacturer of high-quality chilled-mirror dew point hygrometers used in a variety of humidity calibration, measurement and gas quality applications.  MBW, based in Wettingen, Switzerland will join Process Insights’ existing portfolio of process instrumentation designers and manufacturers including, COSA Xentaur, Alpha Omega Instruments, Hygrocontrol, LAR Process Analysers, Tiger Optics, ATOM Instrument and Extrel CMS as another premium brand within Process Insights. Terms of the transaction were not disclosed.

Founded in 1962, MBW produced their first generation of dew point mirrors in 1965.  Over five decades later, MBW chilled mirror technology provides the highest performance, stability and repeatability humidity measurement for global standards, accreditation institutions and are used as a transfer standard for almost all international inter-laboratory standards.  Additionally, MBW’s products are used in a wide range of diverse industrial applications such as heat treatment, fuel cells, high voltage switchgear, climatic chamber validation, compressed air, breathing gas and battery manufacturing.

“We are very excited to be joining the Process Insights family” says Sascha Wettstein, CEO of MBW, who will continue to lead the day to day operations of MBW.  “Joining Process Insights allows us to leverage their extensive global network with cross selling capabilities and strong customer relationships.  We have a very strong technical product portfolio with a loyal customer base and we feel confident that we will be able to achieve MBW’s next chapter of growth within Process Insights.”  Mr. Wettstein added.

“MBW is another perfect addition to the Process Insights family.  This is a company with a history of technical innovation and highly differentiated technology.  The products and technology are complementary to our other businesses and will help us expand our value-add proposition to offer a competitive, one-stop complete solution to our customers,” said Monte Hammouri, CEO of Process Insights.  “Their technical capabilities, well-known and respected brand, and strong presence across Europe make it an ideal addition to the existing group.  I am delighted to have Mr. Wettstein join the PI team and am excited to work with him and his team to broaden the product portfolio and capture new, exciting business opportunities in the future,” added Mr. Hammouri.


Process Insights


Press Release


Press Release

Our Commitment to You in Response to COVID-19


Our commitment to you in response to COVID-19

As a valued customer, we are grateful for your business and committed to supporting you and your analyzer personnel. In response to COVID-19, countries and companies are making plans to protect their people and the integrity of their business. In many cases this can affect travel and access to facilities. We understand the challenge that these restrictions can place on complex manufacturing operations that rely on critical control technologies, like gas analyzers.

In order to provide the best support during these challenging times, Extrel has taken steps to ensure that critical spares and components will continue to be available to you. In the event a site visit is required, a full 2020 travel history for the Extrel field service technician coming to your site will be made available upon request.

As your facility personnel review their own emergency preparedness procedures, the Extrel Customer Support team is available to help in the following ways:

  • As a part of developing your Emergency Response Plan, Extrel Customer Support can be contacted for a free consultation to help you evaluate the current performance, and likely upcoming maintenance requirements, of your analyzer.
  • Analyzer spares and training for your technical staff are available including the option of having a dedicated, site-specific Online Training Course- with full access to a trainer, and live video feed.

Analyzers currently covered under Extrel Service Contracts:

Extrel will continue to honor all service contracts, maintenance requirements, and scheduled site visits, unless we are prevented from doing so by travel limitations imposed by regional authorities or site-specific mandates. In the event an onsite Preventative Maintenance visit purchased as part of a service contract cannot be redeemed before the expiration date, Extrel will provide parts and a dedicated Technical Support Advisor for a Remote Preventative Maintenance Consultation.

Analyzers not currently covered under contract:

Extrel Remote Support Contracts and Services are also available to all customers that may require more extensive remote support beyond basic troubleshooting, which is always provided to all customers. Two tiers of the Remote Support Contract are available, as well as Remote Preventative Maintenance Consultation to guide your staff through the complete procedure. 
  • Tier 1 Remote Support Contract (1 year)

    • 35 Hours
    • Phone Support
    • Online Access
  • Tier 2 Remote Support Contract (6 months)

    • 35 Hours
    • Phone Support
    • Online Access
    • Automated analyzer performance reporting
    • Weekly analyzer check-in with your team
    • Remote Calibration
  • Remote Preventative Maintenance Consultation

    • Dedicated Technical Support Advisor
    • Live video
    • Remote Calibration
    • Post PM follow-up

We remain committed to serving our customers world-wide and are confident our protective measures will enable continuous analyzer operations. Please feel free to contact Extrel’s Customer Support team (support@extrel.com, 412-967-5754) for a free analyzer consultation or for any additional questions.


Scott R. Fleishner | Extrel CMS, LLC
General Manager
Support | Tel: +1.412.967.5754 | support@extrel.com

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Welcome ATOM Instruments

Welcome ATOM Instruments

Process Insights Announces Acquisition of ATOM Instruments

Greensboro, NC – November 11, 2019.  Process Insights, an online process analytics and measurement instrumentation holding company, today announced the acquisition of the ATOM Instrument business assets (“ATOM”) from Singapore-based Advanced Holdings Ltd.

Headquartered in Houston, Texas, ATOM is a leader in engineering and manufacturing laboratory and online process elemental analyzers for total sulfur-nitrogen applications in liquids, solids and gases.  Backed by over 15 years of technology innovation and industry expertise, ATOM further expands Process Insights’ core gas and liquid-phase online analysis and measurement product portfolio while adding total sulfur and total nitrogen capability to Process Insights’ technology mix.

ATOM will join COSA Xentaur Corporation, Alpha Omega Instruments Corporation, Hygrocontrol GmbH, LAR Process Analysers AG and Tiger Optics, LLC as another premium brand under Process Insights.  Process Insights’ premium brands address the needs of customers for reliable online process monitoring, measurement, analytics, control and safety across a wide range of applications and end markets.  Process Insights’ total solutions help the customers in their mission critical applications to ensure safe operations, increase product quality, reduce disruptions and downtime, attain increasingly higher levels of process efficiency and throughput, and compliance with complex regulatory requirements.

“ATOM is a natural extension to Process Insights’ operating companies.  ATOM broadens Process Insights’ already robust portfolio of analytical instrumentation and technology” said Monte Hammouri, CEO of Process Insights.  “ATOM’s patented and proprietary technology, as well as its differentiated product portfolio add an important core capability to Process Insights.  ATOM has a successful history of providing high-quality, process and lab instruments and services that have delighted customers for over a decade.  Together, we continue to strengthen our position as a leading provider of online process analytical instrumentation to better serve our customers around the globe.”

“This is an exciting merger as the acquisition will open expanding growth opportunities for ATOM products, made possible by Cosa Xentaur’s long-standing reputation and global presence” said Franek Olstowski, President & Founder of ATOM.  “Becoming part of Process Insights will enable synergistic creativity and innovation, promoting continued development of new products and technologies, while the integration of our companies with common business philosophies and complementary products, will provide the industry with a more comprehensive offering of analytical instrumentation and measurement solutions.”

LAR Process Analysers

Process Insights


ATOM Instruments




We are here for you in challenging times!

Extrel takes all necessary measures to ensure a
smooth processing of your orders and after sales services.

A Message To Our Stakeholders

Dear Valued Customers,
Dear Valued Partners,

In these uncertain times, we wanted to inform you about what we are doing here at Extrel and Process Insights to support you and your analytical measurement challenges. As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your analyzers’ uptime and provide maximum flexibility. For this reason Extrel offers a comprehensive range of remote services and support. At Process Insights, we have imposed health and safety policies to limit the potential spread of infection. Our target is, to serve you – as our valued cutomers and partners – the same high standards as usual.


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