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Our Commitment to You in Response to COVID-19


Our commitment to you in response to COVID-19

As a valued customer, we are grateful for your business and committed to supporting you and your analyzer personnel. In response to COVID-19, countries and companies are making plans to protect their people and the integrity of their business. In many cases this can affect travel and access to facilities. We understand the challenge that these restrictions can place on complex manufacturing operations that rely on critical control technologies, like gas analyzers.

In order to provide the best support during these challenging times, Extrel has taken steps to ensure that critical spares and components will continue to be available to you. In the event a site visit is required, a full 2020 travel history for the Extrel field service technician coming to your site will be made available upon request.

As your facility personnel review their own emergency preparedness procedures, the Extrel Customer Support team is available to help in the following ways:

  • As a part of developing your Emergency Response Plan, Extrel Customer Support can be contacted for a free consultation to help you evaluate the current performance, and likely upcoming maintenance requirements, of your analyzer.
  • Analyzer spares and training for your technical staff are available including the option of having a dedicated, site-specific Online Training Course- with full access to a trainer, and live video feed.

Analyzers currently covered under Extrel Service Contracts:

Extrel will continue to honor all service contracts, maintenance requirements, and scheduled site visits, unless we are prevented from doing so by travel limitations imposed by regional authorities or site-specific mandates. In the event an onsite Preventative Maintenance visit purchased as part of a service contract cannot be redeemed before the expiration date, Extrel will provide parts and a dedicated Technical Support Advisor for a Remote Preventative Maintenance Consultation.

Analyzers not currently covered under contract:

Extrel Remote Support Contracts and Services are also available to all customers that may require more extensive remote support beyond basic troubleshooting, which is always provided to all customers. Two tiers of the Remote Support Contract are available, as well as Remote Preventative Maintenance Consultation to guide your staff through the complete procedure. 
  • Tier 1 Remote Support Contract (1 year)

    • 35 Hours
    • Phone Support
    • Online Access
  • Tier 2 Remote Support Contract (6 months)

    • 35 Hours
    • Phone Support
    • Online Access
    • Automated analyzer performance reporting
    • Weekly analyzer check-in with your team
    • Remote Calibration
  • Remote Preventative Maintenance Consultation

    • Dedicated Technical Support Advisor
    • Live video
    • Remote Calibration
    • Post PM follow-up

We remain committed to serving our customers world-wide and are confident our protective measures will enable continuous analyzer operations. Please feel free to contact Extrel’s Customer Support team (support@extrel.com, 412-967-5754) for a free analyzer consultation or for any additional questions.


Scott R. Fleishner | Extrel CMS, LLC
General Manager
Support | Tel: +1.412.967.5754 | support@extrel.com

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Welcome ATOM Instruments

Welcome ATOM Instruments

Process Insights Announces Acquisition of ATOM Instruments

Greensboro, NC – November 11, 2019.  Process Insights, an online process analytics and measurement instrumentation holding company, today announced the acquisition of the ATOM Instrument business assets (“ATOM”) from Singapore-based Advanced Holdings Ltd.

Headquartered in Houston, Texas, ATOM is a leader in engineering and manufacturing laboratory and online process elemental analyzers for total sulfur-nitrogen applications in liquids, solids and gases.  Backed by over 15 years of technology innovation and industry expertise, ATOM further expands Process Insights’ core gas and liquid-phase online analysis and measurement product portfolio while adding total sulfur and total nitrogen capability to Process Insights’ technology mix.

ATOM will join COSA Xentaur Corporation, Alpha Omega Instruments Corporation, Hygrocontrol GmbH, LAR Process Analysers AG and Tiger Optics, LLC as another premium brand under Process Insights.  Process Insights’ premium brands address the needs of customers for reliable online process monitoring, measurement, analytics, control and safety across a wide range of applications and end markets.  Process Insights’ total solutions help the customers in their mission critical applications to ensure safe operations, increase product quality, reduce disruptions and downtime, attain increasingly higher levels of process efficiency and throughput, and compliance with complex regulatory requirements.

“ATOM is a natural extension to Process Insights’ operating companies.  ATOM broadens Process Insights’ already robust portfolio of analytical instrumentation and technology” said Monte Hammouri, CEO of Process Insights.  “ATOM’s patented and proprietary technology, as well as its differentiated product portfolio add an important core capability to Process Insights.  ATOM has a successful history of providing high-quality, process and lab instruments and services that have delighted customers for over a decade.  Together, we continue to strengthen our position as a leading provider of online process analytical instrumentation to better serve our customers around the globe.”

“This is an exciting merger as the acquisition will open expanding growth opportunities for ATOM products, made possible by Cosa Xentaur’s long-standing reputation and global presence” said Franek Olstowski, President & Founder of ATOM.  “Becoming part of Process Insights will enable synergistic creativity and innovation, promoting continued development of new products and technologies, while the integration of our companies with common business philosophies and complementary products, will provide the industry with a more comprehensive offering of analytical instrumentation and measurement solutions.”

LAR Process Analysers

Process Insights


ATOM Instruments




We are here for you in challenging times!

Extrel takes all necessary measures to ensure a
smooth processing of your orders and after sales services.

A Message To Our Stakeholders

Dear Valued Customers,
Dear Valued Partners,

In these uncertain times, we wanted to inform you about what we are doing here at Extrel and Process Insights to support you and your analytical measurement challenges. As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your analyzers’ uptime and provide maximum flexibility. For this reason Extrel offers a comprehensive range of remote services and support. At Process Insights, we have imposed health and safety policies to limit the potential spread of infection. Our target is, to serve you – as our valued cutomers and partners – the same high standards as usual.


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