Month: December 2020

welcome MBW

Welcome MBW Calibration

PROCESS INSIGHTS ANNOUNCES ACQUISITION OF MBW CALIBRATION

Greensboro, NC – December 1, 2020.  Process Insights, a portfolio company of Union Park Capital, announced today that it has acquired MBW Calibration AG (“MBW”), a leading developer and manufacturer of high-quality chilled-mirror dew point hygrometers used in a variety of humidity calibration, measurement and gas quality applications.  MBW, based in Wettingen, Switzerland will join Process Insights’ existing portfolio of process instrumentation designers and manufacturers including, COSA Xentaur, Alpha Omega Instruments, Hygrocontrol, LAR Process Analysers, Tiger Optics, ATOM Instrument and Extrel CMS as another premium brand within Process Insights. Terms of the transaction were not disclosed.

Founded in 1962, MBW produced their first generation of dew point mirrors in 1965.  Over five decades later, MBW chilled mirror technology provides the highest performance, stability and repeatability humidity measurement for global standards, accreditation institutions and are used as a transfer standard for almost all international inter-laboratory standards.  Additionally, MBW’s products are used in a wide range of diverse industrial applications such as heat treatment, fuel cells, high voltage switchgear, climatic chamber validation, compressed air, breathing gas and battery manufacturing.

“We are very excited to be joining the Process Insights family” says Sascha Wettstein, CEO of MBW, who will continue to lead the day to day operations of MBW.  “Joining Process Insights allows us to leverage their extensive global network with cross selling capabilities and strong customer relationships.  We have a very strong technical product portfolio with a loyal customer base and we feel confident that we will be able to achieve MBW’s next chapter of growth within Process Insights.”  Mr. Wettstein added.

“MBW is another perfect addition to the Process Insights family.  This is a company with a history of technical innovation and highly differentiated technology.  The products and technology are complementary to our other businesses and will help us expand our value-add proposition to offer a competitive, one-stop complete solution to our customers,” said Monte Hammouri, CEO of Process Insights.  “Their technical capabilities, well-known and respected brand, and strong presence across Europe make it an ideal addition to the existing group.  I am delighted to have Mr. Wettstein join the PI team and am excited to work with him and his team to broaden the product portfolio and capture new, exciting business opportunities in the future,” added Mr. Hammouri.

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Process Insights

Extrel

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Our Commitment to You in Response to COVID-19

OUR COMMITMENT TO YOU IN RESPONSE TO COVID-19

Our commitment to you in response to COVID-19

As a valued customer, we are grateful for your business and committed to supporting you and your analyzer personnel. In response to COVID-19, countries and companies are making plans to protect their people and the integrity of their business. In many cases this can affect travel and access to facilities. We understand the challenge that these restrictions can place on complex manufacturing operations that rely on critical control technologies, like gas analyzers.

In order to provide the best support during these challenging times, Extrel has taken steps to ensure that critical spares and components will continue to be available to you. In the event a site visit is required, a full 2020 travel history for the Extrel field service technician coming to your site will be made available upon request.

As your facility personnel review their own emergency preparedness procedures, the Extrel Customer Support team is available to help in the following ways:

  • As a part of developing your Emergency Response Plan, Extrel Customer Support can be contacted for a free consultation to help you evaluate the current performance, and likely upcoming maintenance requirements, of your analyzer.
  • Analyzer spares and training for your technical staff are available including the option of having a dedicated, site-specific Online Training Course- with full access to a trainer, and live video feed.

Analyzers currently covered under Extrel Service Contracts:

Extrel will continue to honor all service contracts, maintenance requirements, and scheduled site visits, unless we are prevented from doing so by travel limitations imposed by regional authorities or site-specific mandates. In the event an onsite Preventative Maintenance visit purchased as part of a service contract cannot be redeemed before the expiration date, Extrel will provide parts and a dedicated Technical Support Advisor for a Remote Preventative Maintenance Consultation.

Analyzers not currently covered under contract:

Extrel Remote Support Contracts and Services are also available to all customers that may require more extensive remote support beyond basic troubleshooting, which is always provided to all customers. Two tiers of the Remote Support Contract are available, as well as Remote Preventative Maintenance Consultation to guide your staff through the complete procedure. 
  • Tier 1 Remote Support Contract (1 year)

    • 35 Hours
    • Phone Support
    • Online Access
  • Tier 2 Remote Support Contract (6 months)

    • 35 Hours
    • Phone Support
    • Online Access
    • Automated analyzer performance reporting
    • Weekly analyzer check-in with your team
    • Remote Calibration
  • Remote Preventative Maintenance Consultation

    • Dedicated Technical Support Advisor
    • Live video
    • Remote Calibration
    • Post PM follow-up

We remain committed to serving our customers world-wide and are confident our protective measures will enable continuous analyzer operations. Please feel free to contact Extrel’s Customer Support team (support@extrel.com, 412-967-5754) for a free analyzer consultation or for any additional questions.

Sincerely,
Scott

Scott R. Fleishner | Extrel CMS, LLC
General Manager
Support | Tel: +1.412.967.5754 | support@extrel.com

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