Technical Support Chemist - Pittsburgh, PA


Provide technical and customer support for maintenance, repairs, commissioning, and training for Company product lines, both domestically and internationally.

Duties and Responsibilities:


  • Field Technical Support:
    • Commission, repair, and maintain mass spectrometers
    • Conduct field training sessions
    • Conduct site acceptance tests
    • Assist with customer demonstrations
  • In-house Technical Support:
    • Diagnose, aid, and prescribe corrective actions for instrument problems via telephone, email, and remote access
    • Provide quotations to customers for parts and service
    • Conduct in-house training sessions
    • Prepare for and complete Field Technical Support trips
    • Conduct factory acceptance tests
    • Support communication of technical related issues by preparing Technical Support Bulletins
    • Maintain in-house instruments
  • Interdepartmental Technical Support:
    • Assist with testing and repair of returned parts
    • Provide assembly, final test, and application support
    • Assist with the development of new applications, technical marketing, and sales literature
    • Assist with the evaluation of customer applications
    • Evaluate customer samples to support future sales opportunities
    • Aid in the creation and maintenance of user manuals
Job Requirements:
  • BS degree in Chemistry, Physics, or Chemical Engineering
  • Experience working with mass spectrometers and other analytical instrumentation a plus
  • Ability to work independently
  • Good mechanical and electrical aptitude
  • Good communication skills, both written and verbal
  • Good organizational skills

  • Good interpersonal skills

  • Proficient with Microsoft PC based software

  • A minimum of 50% travel per year including international
  • Valid driver’s license required
Submission Guidelines:
 Please submit your resume to

Pharmaceutical / Biotechnology

Materials Research

Energy / Biofuels


Gas Analysis


Metals Production

Environmental / Atmospheric

Clusters / Biomolecules / Nanoparticles


Gas Analysis Systems

Custom Systems and Components


Quadrupole Mass Spectrometers and Residual Gas Analyzers


OEM Equipment and Hardware

Educational Systems


Application Review

Customer Partnership Program



Service Contracts

Field Service

Spares / Upgrades

Remote Technical Support


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